17 February 2010
Organisations often look to promote innovation programs as a way to succeed in the marketplace. In my experience, these types of initiatives usually fail during the planning phases.
21 October 2010
LPA HEALTH WARNING : Long post ahead – so if you prefer reading Tweets instead of blogs, here’s the abridged version (as a Tweet): @NZFinSecInnovation Innovation patchy. PFM growing. Social ubiquity unavoidable. Austerity is sexy. Watch niche players (esp. mobile). Everyone wants your data. FaceBank, anyone?
, financial services
, Personal Finance Management
22 February 2011
In 2010, we found that CRM efforts were largely focused on results-oriented activity, with special attention paid to sustainability and customer retention. CRM was primarily used as a platform for nurturing and developing a better understanding of customers and using this increased knowledge to develop relationships. This was critical to businesses as a result of the economic climate and the...
, 2011 predictions
25 November 2011
Want to ensure everyone is entering their timesheets? Trying to ensure everyone reads the latest HR policy? Need to increase survey participation rates? Simple: Just turn it into a game.