Thinking about innovation

Organisations often look to promote innovation programs as a way to succeed in the marketplace. In my experience, these types of initiatives usually fail during the planning phases. ... read full post

Posted by:  Alex Natelli , Management Consultant |  17 February 2010


(3471 votes)



Money talks. A two-part* conversation about online innovation in the Financial Services sector. (Part one.)

  LPA HEALTH WARNING : Long post ahead – so if you prefer reading Tweets instead of blogs, here’s the abridged version (as a Tweet): @NZFinSecInnovation Innovation patchy. PFM growing. Social ubiquity unavoidable. Austerity is sexy. Watch niche players (esp. mobile). Everyone wants your data. FaceBank, anyone? ... read full post

Posted by:  Giles Brown , Web Strategist |  21 October 2010

innovation, financial services, Personal Finance Management

(4731 votes)



This year's top 10 trends in CRM innovation

In 2010, we found that CRM efforts were largely focused on results-oriented activity, with special attention paid to sustainability and customer retention. CRM was primarily used as a platform for nurturing and developing a better understanding of customers and using this increased knowledge to develop relationships. This was critical to businesses as a result of the economic climate and the changing dynamics of customers and internal resources that this climate created. ... read full post

Posted by:  Steven Foster , Product Manager, Dynamics CRM |  22 February 2011

CRM, innovation, 2011 predictions

(3126 votes)



Game On: Improving business productivity with gamification

Want to ensure everyone is entering their timesheets? Trying to ensure everyone reads the latest HR policy? Need to increase survey participation rates? Simple: Just turn it into a game. ... read full post

Posted by:  Tim Howell , Marketing Manager |  25 November 2011

innovation, SMARTS

(1707 votes)

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