Extending the Intergen Partner Ecosystem
<P>The partnerships we form with like-minded, forward-thinking technology providers are critical to the quality, and breadth, of solutions we offer.</P>
Nowhere is this more evident than in the Microsoft Dynamics space.
Introducing ZAP
Getting the data in is easy; using it to drive your business decision making has always been the challenge.
Zap Business Intelligence software offers the advantages of new generation technology – powerful, simple and practical. It is a user friendly, web-based, highly scalable BI solution tightly integrated with Dynamics NAV, AX and CRM. Zap unites your business with a common picture for understanding and
improving corporate performance:
Focus your business through a centralised information portal. Zap allows you to define business objectives that are visible and measurable across the whole company. This brings your plans and budgets to life with a central system that can be reviewed hourly, daily, weekly.
Proactively detect issues and opportunities at the earliest possible stage. When objectives aren’t met, the system will alert you and allow you to analyse, understand and report on the underlying problems.
Reduce manual reports and processes with automation. Many businesses spend a huge amount of staff time and money on creating manual reports and spreadsheets, particularly for end-of-month financial reports. Zap lets you automate the reporting process in a central system that can be accessed across the business.
Provide self-service information. Managers and executives can access information any time, anywhere. No longer do they need to make successive requests through others who may have alternate priorities or limited resources at peak times.
Enable fact-based decision-making. With accurate company information at their fingertips, employees at all levels can make more informed decisions to maximise performance.
Putting the client in Client Relationship Management: Introducing CRM4Legal
Client Relationship Management (CRM) is an important business strategy that differentiates a law firm from its competition. Historically, however, law firms have built their structures around the services they provide – like practice groups, service innovation, marketing and branding – rather than the client experience.
By providing a complete view of the client experience within a law firm, using the core technologies provided by Dynamics CRM and CRM4Legal, a firm can get a complete picture of the relationships that form the client experience. This information can then be used to help the firm become more effective at meeting clients’ current and future needs.
When a firm can anticipate and respond to the needs of clients, and align its services accordingly, it can begin to build client value. It’s important to understand that CRM is a business strategy, and a platform with enormous potential. CRM4Legal is an application designed to help firms achieve this strategy by providing targeted, tactical tools.
CRM4Legal supports the entire law firm through a set of modules organised by functional area: marketing, business development and client care. These form the centralised database through which all practice groups and service areas in the firm can access the information and the tools they need to be more effective with clients.
By placing the client at the very centre of the CRM solution, communications and interdepartmental teamwork and information sharing can be improved and a winning firm-wide client relationship management strategy implemented, ultimately increasing profits and reducing costs.