Introducing Intergen's Unified Communications Practice
What is Unified Communications and how can Intergen help?
Unified Communications (UC) refers to a solution that facilitates seamless interaction for inbound and outbound communications between various communications systems and applications.
These include Instant Messaging, texting, e-mail, calendaring, voice, video, web collaboration, CRM solutions, portals, document management systems and bespoke desktop and mobile applications.
Microsoft is now embedding UC functionality into the various products in its portfolio, right from the code, which means that Microsoft solutions are in essence becoming purpose built to deliver UC services. As a result this eliminates the need for integration exercises in pure Microsoft UC solutions and significantly reduces the effort when integrating with compatible PBX and IP PBX solutions.
The UC strategy from Microsoft aims at benefiting organisations in numerous ways. In simplifying the delivery of UC functionality, it is more cost effective for clients to implement, maintain or consume. UC services can be delivered using already deployed infrastructure. As applications are already familiar, operational and administrative staff won’t experience excessive change or require large amounts of training. In essence, by deploying Microsoft Unified Communications, organisations will be able to deliver more functionality and re-use the majority of their infrastructure and corporate intellectual property.
Intergen understands that the future of Unified Communications lies in the software, such as the enterprise applications used to support the business processes, like Office, SharePoint, CRM, NAV, Exchange and Office Communications Server. Intergen has created a Unified Communications Business Line through which we can offer and deliver end-to-end UC solutions to clients.
Leveraging the success and proven value of our Rapid Results packaged solutions, we are currently developing a number of Rapid Results UC offerings which focus on helping organisations take advantage of the benefits that UC offers through a quick and cost effective engagement model.
If you have any questions or would like to know how your organisation could benefit from UC, please don’t hesitate to contact me at david.porta@intergen.co.nz.