Unlocking the value in your business

Although many people think of Intergen as a "technology company," that's actually far from the whole truth.

Yes, we’re passionate about technology, but we are equally passionate about helping businesses become more successful and deliver more value for their customers and staff. In fact our vision statement doesn’t even mention technology – ““Everyone, every day, is touched positively by the things we do.”

We are driven by making the world a better place! Most of our clients are introducing new systems and processes so they can operate at an increased level of effectiveness and efficiency, or offer new services to their markets. Simply put, they are in the business of transforming their own business. But sometimes we see decisions being made that reduce the value an organisation will get from its technology investments, such as:

• Parochial interests, where one business unit focusses on their own needs and opportunities are missed to work with other units to build something that is greater than the sum of the parts
• Automating inefficient processes that should really be redesigned or optimised before any systems are built
• Not bringing the users of the system along on the ride, and the benefits of the investment becoming diluted from low user uptake

We help our clients avoid these issues and help them unlock the value in their business.

We achieve this by working with them at a strategic level to unlock value by aligning their use of technology with their business objectives through the development of strategies, roadmaps and transformation plans. We then work with our clients at an operational level to help them translate their strategies into effective and executable programmes of work and projects that will unlock the value in their business.

We help our clients take the big picture – looking across their business from all angles such as strategy, technology, process and people. We have business and technology architects and analysts that can help develop an enterprise-wide view. Think of the construction business. The architect gets involved at the start of the project to help the client understand their needs, conceptualise how those needs can be met, to design a solution that will meet those needs and then to monitor and advise the builders and other parties to ensure the original vision is achieved. And that’s what we do, both from a business and technical perspective. Working with our clients at the big picture level, looking across the organisation, helping them clarify their high level requirements and then defining and framing them so that all participants have a clear, shared understanding.

We help our clients prioritise their projects to give them the best bang for their buck, to identify the key benefits and to gain early success by picking low hanging fruit.

We help our clients get maximum value from their improved (or new) processes and systems by ensuring they are deployed properly. At the end of the day it is usually people who are using the systems, and they need to be supported through training, communications, and change management to help them adopt improved ways of working.

We help ensure change initiatives are successful by managing the cultural, behavioural and organisational changes required. We help our clients ensure they will continue to get added value from their systems and processes by defining effective governance structures so they continue to gain additional value throughout the life of the system.

We help our clients by performing business and technology health checks – of their technology plans and their alignment with their business goals; of their current technology and how well it supports their business; of specific business processes to identify quick-win improvements; and of their information management and collaboration strategies.

If you would like to find out more about how we can help you unlock the value in your business, contact our experienced business and technical consultants in our Consulting and Architecture Services team.

paddy.payne@intergen.co.nz