How does a New Zealand based company have such kudos with world-leading customers? The answer is by forging innovative partnerships in their own back yard. Christchurch based mobile solutions provider, Blackbay, is right at home on the world stage. The international pedigree of their clients speaks for itself, including DHL, Australia Post, Konica Minolta and Royal Mail. Blackbay partners with the best, providing real-time mobile worker solutions in supply chain and field service industries.
Blackbay’s leading edge mobility solutions have been integral in cutting costs, slashing delivery timeframes and improving operational efficiency in companies with thousands of mobile workers. Blackbay has relished seeing their partners win international accolades for service delivery. Blackbay customer, Royal Mail, was recently named the winner of the Wireless & Mobile Excellence award at the Gartner Summit , based on its delivery of business value and best practices within its wireless initiative.
“As Blackbay continues to mature its business model in a highly competitive arena, we need to retain agility and add more capacity and capability. That capacity needs to come from a true partner with as much commitment to our success as we have,” says Lisa Miles-Heal, Chief Operating Officer of Blackbay.
Intergen has a clear view of our business goals.
“When you share a view on the end game, there is freedom for the partner to respond and react not “according to the letter” of the contract, instead doing what’s best in any given circumstance. Intergen has amazing capability in the market, but it’s far more than that; it’s about a partnership we can trust,” continued Lisa.
“Intergen always aligns the right resources and people to what needs to be done, so we’re all driving towards the same outcome. The energy and innovation is evident in everything they do and they understand our culture, the business of our customers and the way we work. By working with one partner, over time, you build trust, confidence and respect that is invaluable commercially, and that increases efficiencies on specific engagements.”
Intergen’s Business Development Manager, Mark Ginnever, agrees that a great synergy has developed. “We have supplied a variety of resources over time to augment the talent at Blackbay. We now have a range of people who are familiar with the Blackbay products and direction. For us, it is all about helping clients succeed.”
Mobile solutions technology is making a difference in real-time.
As a market leader in the rapidly developing enterprise mobility market, Blackbay has remained at the top through innovation and commitment to excellence. By staying at the leading edge of Microsoft technology adoption, and having a willingness to push the boundaries, Blackbay have achieved a point of difference through which they continue to achieve success. This is an approach that fits well with Intergen and has been the basis for a successful partnership allowing Intergen to enhance Blackbay’s solution offering and expand their capabilities by adding high end .NET skills, system interface design and development expertise. Lisa comments, “It is Intergen’s market edge in specialist areas such as Business Intelligence, which enables the two companies to work together and leverage skills and individual strengths to deliver results for Blackbay”.
Intergen and Blackbay are currently working on enhancing Business Intelligence within their product. Lisa comments, “We recognise Intergen’s market edge in BI, and it’s now a case of giving them the freedom to do what they do best.”
Punching above their weight in international size, but heavyweights in product creation and service delivery. Blackbay’s world class mobile solutions will continue to support premium customers in performing smarter and faster.