Customer Relationship Management
CRM that has been designed to work the way your business works.
Managing customers is a key requirement for most organisations, who need help to manage sales, drive effective marketing, and ensure successful customer service.
Research indicates it costs ten times more to acquire a new customer than service an existing one. Customer Relationship Management (CRM) systems were designed to help organisations manage these interactions across a business, ensuring everyone is aware of the status of a customer and their relationship with the organisation.
Early customer relationship management (CRM) solutions were complex, costly, and plagued by poor user adoption. Organisations that did deploy CRM systems reported that projects failed to achieve expected returns on investment (ROI). Microsoft Dynamics CRM addresses these challenges with features and capabilities that promote user productivity, business agility, and technical flexibility.
Our team of experienced consultants will help you implement a solution that meets your immediate needs, and can give you advice and guidance on how to get the most out of this important investment.
To find our more about CRM and how it can help your business, please fill out our enquiry form and we'll be in touch.
Customer Relationship Management resources
A single, customer-centric view
There are plenty of CRM developers and consultants, what makes us different?
Client Relationship Management (CRM) is an important business strategy that enables you to deliver outstanding client service and differentiate yourself from your competition. Firms that pay attention to clients and take actions to improve the client experience gain a competitive advantage.
The latest information on CRM 2011 - a key selection of useful resources from Microsoft and our team.
Need access to your CRM anytime, anywhere? Dont want to cough up infrastructure costs? and only pay for what you use?
Want results quickly, and for a fixed price?
Do your systems need a check up?
Our CRM customers
New Zealand Superannuation Fund makes the best investment decisions with a 360° view using Microsoft Dynamics CRM 2011.
ASB’s ‘Connect’ intranet has helped the school achieve its strategic vision: to become a more connected and collaborative organisation.
MTA needed a user-friendly CRM system that communicated with all facets of the business and provided organisation-wide reporting and analysis capabilities.