Microsoft Dynamics CRM

Microsoft CRM is an organisation-wide application which allows you to capture and manage customer details from across all areas of your business into one central repository, presenting a single customer-centric view of all the information to all users, empowering employees with valuable information about customers or stakeholders and how they interact with the business at all stages.

Having such a wealth of information gives a full picture of customer behaviour and preferences enabling you to really know your customers and understand their needs, provide superior customer service and make informed decisions thereby assisting to build lasting relationships leading to higher customer satisfaction and loyalty. At the same time Microsoft CRM helps to manage work flow, keeping track of tasks and actions associated to the customer, sales cycle or service incident, and can automate business processes and workflow.

Microsoft CRM 3.0 is designed for small and midsized businesses, large organisations and divisions or departments of global enterprises that want to build strong customer relationships by managing all customer interactions from one central application.

For more information about what Intergen can do around Dynamics CRM check out:

Environment Canterbury - Plain sailing with CRM